Policies & Procedures

For recurring customers, an invoice will be sent upon completion of the charter.  For all private groups, or new customers, a 15% refundable deposit will be required prior to completing your reservation.  All prices are subject to Goods and Services Taxes as well as gratuity.

Cancellations received within 48 hours of departure time are subject to a fee equal to two hours of service. Cancellations received outside of 48 hours are no charge.

Vanwest Charters Inc. is not responsible for lost items.

Any damage to a vehicle that is a direct result of any passenger is the sole responsibility of the person, school or company that chartered the mini bus/SUV/school bus.  Payment will be the amount of the cost of the repair.

Mini-buses are NOT equipped to carry large amounts of luggage/equipment. Vanwest Charters Inc. reserves the right to utilize any combination of vehicles available in its fleet to accommodate your group at no additional cost. An accurate passenger count will be requested at the time of booking. If your passenger count changes before the day of your trip, it is your responsibility to advise us of these changes. By clicking above you confirm that you’ve read, understood and accept all policies as outlined above and you have checked ALL information contained in the charter quote and verify that the details are correct.

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